Given its status in e-commerce, when Amazon makes an
announcement, it's met by excitement. So when Amazon had a press conference a
few weeks ago in Seattle to announce the fact that it was getting into the
smartphone market, everyone got really excited. That excitement waned, though,
when people started looking at what the Amazon Fire Phone really was – just
another smart phone. In a few weeks, the Fire Phone has fallen from number one
all of the way down to number 77 on
Amazon's Best Seller List. Here are some
reasons why this might be the case:
Hardware: One of
the biggest points Jeff Bezos made about the phone was that it had a longer
battery life than other competitive smart phones. This might be true, but
battery life isn't as big of a concern for users who have chargers, car
chargers, and charging stations to keep their phone alive. Specs and app availability
matter so much more, and the display, for example, is lower than iOS's retina
display levels. Its 5.5 inch screen is about the same size as some Samsung and
Nokia models.
Built-In Mayday
Support: 24/7 customer support is certainly a perk, but how many Amazon
customers actually use this feature to make it a sellable feature?
3D Effect: This
is a gimmick for your home screen and little more. It will be incredibly
difficult for mobile app
development companies to make apps that are useful and take advantage of
this effect.
It's Not an Android:
It will use Base Android, and Google will not port its suite of apps to the
Amazon Marketplace. Therefore, Amazon will have to start from scratch on
popular apps that use Google Services API. As of this this moment there are
over 200,000 apps in the Amazon
Marketplace, which is nowhere near the number
of apps available to Android and iPhone users.
Price: Everyone
thought that Amazon would launch the Fire Phone at a lower price to become an
immediate player (think Kindle Fire), but this is not the case. In fact, the
Amazon Fire Phone's contract and non-contract prices rival the iPhone 5S and
Galaxy S5.
ATT Exclusivity: There are far more options out there than
when the iPhone debuted on ATT a few years ago. ATT exclusivity of the Fire
Phone marginalizes the market and lowers the momentum of a possible greater
market share.
Firefly: Firefly
is by the far the most interesting feature of the Fire Phone, but is it really
that big of a sell? With it, users can connect directly to a product on Amazon
by scanning a barcode or capturing a piece of audio or video. But Amazon
already has an app for its marketplace, and it isn't that hard to reach a
product page on its mobile browser, so Firefly might just be a luxury that's
not necessarily a game-changer.
While the Fire Phone is a decent phone, there doesn't really
seem to be much here to say that Amazon will have Apple, Samsung, and Nexus quaking
in their boots with its arrival. Only time will tell how the public will see
Amazon's foray into the smart phone market.
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